Welcome to www.organicsupermarket.ie a website owned and operated by The Organic Supermarket Limited, an Irish registered company 409597. We agree to sell our products to you subject to the terms and conditions set out on this page.

Please read these conditions carefully before using the www.organicsupermarket.ie website. By using the www.organicsupermarket.ie website, you signify your agreement to be bound by these conditions.

This website is for use by the residents of the Island of Ireland who are 18 years and over only.

Restrictions on rights to use content and Intellectual property
The Organic Supermarket™ is a registered trademark in the Republic of Ireland, trade mark number 237794. The Organic Supermarket™ is also n EU registered trade mark, trade mark number 006811236 this affords legal protection to this trade mark in all 27 EU member states. All material, including any intellectual property displayed on the Site (“Content”) belongs to The Organic Supermarket or its suppliers.

You may not with, without prior written permission given by The Organic Supermarket: (1) create a database if any form (including electronic or structured manual form) by downloading, copying and storing all or any of the contact. (2) Redistribute any of its content or supply it to other people. (3) Remove trademark or copyright notices from any copies of content. You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

Please note that the prices on our Grocery website are guide prices only. The actual price you pay will be the price charged in store at the time your order is picked for delivery. The actual order value cannot be determined until the day of delivery because the prices stated on the website may vary either above or below the prices in store on the day your order is picked and delivered.

All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge of €4.95(See Section on Deliver).

When your order is delivered you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on the Grocery website is unacceptable.

Availability and Substitutions
If for any reason some goods are out of stock or for any reason beyond our reasonable control, we are unable to supply a particular item we will not be liable to you.

At point of payment you will be given the option to allow substitutions if a given product is not in stock, and we have a similar product that we can substitute. You will also be given the opportunity to add a special note or comment on substitutions.

By completing and submitting the electronic order form on the site you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us, and you will be charged for the goods.

By making that offer to purchase goods, you are also authorising The Organic Supermarket to pre validate the Debit or Credit card presented for payment for the full value of the goods and related service charges contained in your basket. Your card will not be charged until the offer to purchase has been accepted by The Organic Supermarket and the goods have been dispatched by us or third parties acting on under our instruction.

You can pay by any Mastercard or Visa credit card, or laser card. Your credit/laser card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

Delivery and returns
Delivery will be made to the address specified by you on the completed order form. A flat nationwide delivery charged is applied of €4.95. This charge is clearly displayed on both the delivery information link on our site and at point of checkout. Please note we only deliver to the Island of Ireland (both Northern Ireland and Republic of Ireland). Deliveries will be made on behalf of the Organic Supermarket by our third party logistic provider.

All accepted orders placed on a working day (Monday to Friday) before 2pm will be picked and set for dispatch on the same working day. These orders will arrive on the next business day. All orders placed after the cut off time of 2pm on a working day, will be picked and dispatched the next working day. These orders will arrive on the next business day. See chart below for ordering information. Orders planed anytime on a non working day (Saturday and Sunday) will be picked and set for dispatch on a Monday to arrive with you Tuesday.

At present our same day Dublin delivery schedule is as follows:
South Dublin – Monday, Tuesdays & Thursdays
North Dublin – Wednesdays & Fridays

Delivery Summary Chart:

Order on: Delivery on: Order on: Delivery on:
Monday Before 2pm Tuesday 9am – 5.30pm Monday After 2pm Wednesday 9am – 5.30pm
Tuesday Before 2pm Wednesday 9am – 5.30pm Tuesday After 2pm Thursday 9am – 5.30pm
Wednesday Before 2pm Thursday 9am – 5.30pm Wednesday After 2pm Friday 9am – 5.30pm
Thursday Before 2pm Friday 9am – 5.30pm Thursday After 2pm * Monday 9am – 5.30pm
Friday Before 2pm * Monday 9am – 5.30pm Friday After 2pm Tuesday 9am – 5.30pm
Saturday Order Anytime Tuesday 9am – 5.30pm Sunday Order Anytime Tuesday 9am – 5.30pm

* Please note we cannot accept orders for perishable times (such as fruit and vegetables) if your order is placed after 1.30pm on a Thursday or before 1.30pm on a Friday.

Also note some very remote regions of Ireland will operate on two day delivery service, for a list of these remote regions please contact our customer service department to see if your area is affected.

Certain bank holidays will affect delivery times of which you will be notified at checkout. Whilst we make every effort to deliver your goods at the agreed time, we will not be liable if we fail to do so due to circumstances beyond our control. Goods must be signed for and received by a person 18 years of age or older.

If the nominated place of delivery is unattended at the time delivery is attempted, the delivery person will leave a calling card with the driver’s phone number on it. It is your responsibility to call the driver and agreed a time for to reattempt delivery. There will be no charge incurred for a second attempted delivery. If there subsequent delivery attempts after the second attempt is not successful the customer will incur an additional delivery charge of €4.95. You will be responsible for the damage of perishable goods due to inability to deliver to an unattended address.

Faulty Goods or Damage in Transit
In the unfortunate case of goods being faulty or damaged in transit, The Organic Supermarket offer the choice of either a replacement or a full refund including any postage costs incurred. Goods can be returned by Registered Post or to our store at 2c Main Street, Blackrock, Co Dublin. All we ask is that you contact us first by phone on, 01 2871111, so that we can take care of everything

We hope you will be happy with your purchase. However, should you feel it necessary to return a non-perishable item, we aim to make the returns process as simple as possible. Please contact us on 01 2781111. You will be required to return the goods, unopened and as new with a copy of your original invoice, via An Post Registered Post or by person to our Blackrock Store. Unfortunately in those circumstances you will be responsible for any costs incurred in returning the goods.

Your statutory rights are not affected

Cancellations and Charges
You can cancel your order at any stage up to the point of dispatch (2pm on the day before delivery) at no charge. Simply call us on 01 2781111. Orders cancelled post dispatch will incur a delivery charge of €4.95. Please note that orders cannot be cancelled by email.

We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.

The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights

Limitation of Liability
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products.

Modification of terms and conditions
We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.

Privacy Policy
Your privacy is important to us as a result we have a detailed privacy policy in place. By agreeing to these terms and conditions you indicate that you have read, understood and accepted our privacy policy.

These Product Terms shall be governed by and construed in accordance with the laws of Ireland and any disputes will be decided only by the Irish courts.

Relevant legislation governing these Terms & Conditions is the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the Electronic Commerce Act, 2000, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Act, 2000.

Contact details and customer service
www.organicsupermarket.ie is an online store operated by:

The Organic Supermarket Ltd
2c Main Street
Co Dublin
Phone: +353 1 278 1111
Email: contact@organicsupermarket.ie

The organic supermarket is a limited liability company registered in the Republic of Ireland. Company registration number: 409597. VAT number: IE 9678291C. Organic Licence No: 650 – IRL-OIB3-EU